Last updated: September 22, 2026
Documented is built to handle sensitive personal records responsibly. We collect and retain only the information necessary to provide the service, and we limit internal access to your matter content to what's required to operate, support, and improve the product.
Account information: Your email address, account creation date, login timestamps, and subscription status.
Matter content: The event records, statements, tags, evidence files, and notes you create. This content is encrypted at rest and in transit. Authorized personnel may access it only when necessary to provide support you've requested, investigate suspected abuse or security incidents, or comply with legal process, as described below.
AI Analysis (optional feature): If you choose to use AI Analysis, the matter content you select is sent to our AI provider to generate the analysis. This only happens with your explicit, per-use consent — it is never automatic.
Usage data: Feature-level usage analytics that never include matter content.
When Documented receives a subpoena, court order, or other legal process, all requests are directed to our legal team and handled individually within the scope of that specific request.
To request deletion of your account and matter content, contact us using the information below. We will confirm the deletion timeline and process with you directly.
Billing records are retained as required by applicable law.
You can contact us at any time to ask what data we hold about you, or to request deletion. Automated self-service data export and account deletion tools are in active development.
For privacy questions or requests, contact us at our contact page.